June 18, 2025 VeloBank users began to study massively problems with access to banking services. The most common occurrence of accidents is Mobile banking (51%), login to the online strategy (28%) and login in mobile application (20%) – according to reports collected by the portal Downdetector.
By 10:30 am registered several 100 reports of a failing banking systemWhich caused a wave of frustration among customers. Many of them could not log in to online banking, check the balances, or make a transfer.
"I can't log into the app. Only a white screen or server connection mistake appears," the user from Warsaw reports in a comment on Twitter/X.
"Logging by the browser does not work either. I don't have access to funds," writes another client from Wrocław.
No information from the bank. Customers feel ignored
Until 11:00 p.m. VeloBank has not released an authoritative message neither on the website nor on social media. specified deficiency of transparency was met with criticism from customers.
– In the event of a financial strategy failure, information is simply a basis of trust. The silence of the bank only worsens the situation – comments Dr. Krzysztof Friday, expert on digital safety from the University of Warsaw.
Internet users accuse the bank that not even an infoline works, and contact attempts end in waiting for a call for respective minutes without success. The number of negative comments in Google Play and App store on VeloBank mobile application.
Disaster scale — method and geographical data
According to the study analysis, problems happen across the country, in peculiar in large agglomerations:
- Warsaw
- Kraków
- Wrocław
- Gdansk
- Poznań
The most common errors are:
- no ability to log in through the app or website,
- authentication mistake message
- no consequence from the server,
- long charging applications without effect.
Is this another malfunction this year?
That's it. VeloBank's second major accident in June 2025 – the erstwhile took place 5 Junewhen customers could not carry out BLIC transfers for respective hours and log into mobile banking. At the time, the communication from the bank was besides delayed.
From data UKNF VeloBank reported in the last 12 months 6 incidents affecting the continuity of digital serviceswhich may rise questions about the quality of the bank's IT infrastructure.
– Any failure in the banking sector must be carefully analysed. This is not only about the financial safety of customers, but besides about the credibility of institutions – comments Prof. Joanna Pawlak, economist from the University of Lodz.
How does the marketplace respond and what should customers do?
Although customers study many problems, for the minute lack of information on the failure of funds. Experts advise:
- no multiple login attemptsif the strategy returns an error,
- avoid suspicious SMS messages or emails impersonating a bank – the hazard of phishing increases during the crash,
- keep calm and regularly check messages on VeloBank's authoritative website and their Facebook page.
What's next? Clients anticipate transparency
In the age of banking digitization IT strategy failures can happen, however, their handling becomes a key determinant trust in a financial institution. VeloBank, as heir to part of the business after the erstwhile Getin Bank, He's building his brand again.and any crisis – specified as present – may affect the opinions of thousands of customers.
If the bank does not respond rapidly and effectively, customers may begin to consider transferring their funds to another more unchangeable institutions.
Continued here:
VeloBank isn't working. Clients study serious breakdown June 18
