Friday morning for many citizens across Poland brought an unpleasant surprise – closed doors of public offices and institutions. Although it is simply a standard working day, the effort to arrange formalities in many places has failed. This situation, although cyclical, continues to surprise and rise questions about the organisation of public administration work. The reason is for officials to take the day off for the vacation All Saints (1 November)This year's Saturday. any institutions, though, like Social Insurance Institution, works normally, information chaos and inactive facilities show how crucial the digitisation of public services becomes.
Free Day for Saturday: We Explain the Legal Basis
The surprise of many stakeholders is frequently due to the ignorance of working time regulations. According to Polish law, specifically with Article 130 § 2 of the Labour Code, each vacation occurring during the settlement period and falling on a day another than Sunday reduces working time by 8 hours. erstwhile a vacation like this year 1 November, falls on a day off from work resulting from the agenda of working time on an average of 5 days' work week – most frequently it is Saturday – the employer is obliged to give another day off from work.
In practice, this means that public administration employees have the full right to take the day off. Most often, in agreement with the employer, a day adjacent to the weekend is chosen, allowing it to be extended. In this case, it is precisely Friday, creating the alleged "long weekend". Although this is legitimate and legitimate, communication with citizens and ensuring the continuity of key services remains a problem.
Map of Closed Offices: Where Can't You Do The Case Today?
The scale of the Friday handicaps is nationwide, although the decisions to close the facilities are made at local level. Interests present encountered closed doors in offices of different levels and character. According to the information gathered, steady-state activities suspended, inter alia:
- City Office in Łódź
- Regional Labour Office in Częstochowa
- Municipal offices in Lidzbark Warmiński and Watkowice, Pomerania
- City offices and service points in Pruszków, Świętochłowice and Jastrzębie-Zdrój
The problem besides concerns parts tax officesThey don't take stakeholders today. The deficiency of chance to deal with matters in so many places at the same time shows how crucial it is to check the hours of office work in advance, especially in the peri-Christmas period.
Exception Confirms Rule: ZUS Works but with Restrictions
Unlike many another institutions, branches Social Insurance Institution they are operating present according to the standard schedule. This is key information for millions of recipients and contributors. However, attention should be paid to any restrictions – telephone hotline ZUS, i.e. the call centre (COT), ends work earlier than usual, due to the fact that at an hr 3:00 p.m..
Despite shortening the time of the hotline, ZUS remains a leader in digital client service. The institution consistently recalls that the vast majority of the formalities can be arranged without leaving home, which is an perfect solution on specified days as today.
Digital Emergency Administration in Chaos Days
The situation with closed offices perfectly illustrates the increasing importance of e-services in public administration. Although physical facilities may not be available, digital windows stay open around the clock. They are the ones that avoid queues, nerves and frustrations associated with a failed visit to the office.
The best example is the platform PUE e-ZUS. Through it, citizens and entrepreneurs may:
- To apply for benefits (e.g. pensions, pensions, allowances).
- Check the state of your insurance and the past of your contributions.
- Generate the essential certificates, e.g. not to fall behind in paying contributions.
- Use the pension calculator to estimation future benefits.
- Manage your company's data in the context of social security.
Platform PEU works by 24 hours a day, 7 days a week, which makes it independent from public holidays and hours of work.
In addition ZUS offers the anticipation to usage e-visits. It is simply a form of virtual encounter with an authoritative in the form of video talk. specified a visit can be arranged for a circumstantial day and hr at the time of the office, which allows for direct consultation without the request for physical presence in the facility.
Analytical comment: Between the Workers' Law and the request of a Citizen
The Friday paralysis of parts of the administration is simply a phenomenon that exposes tension between labour rights and citizens' expectations of permanent access to public services. On the 1 hand, officials, like all employees, have the full right to usage the holidays guaranteed by the Labour Code. On the another hand, the abrupt closure of the office without an extended information run leads to frustration and undermines assurance in state institutions.
The observed situation is simply a catalyst for 2 key trends. Firstly, it forces offices to improve communication with citizens. Information on days off should be published well in advance and in visible places – on websites, on social media and on the doors of the institutions themselves. Secondly, and much more importantly, this accelerates the inevitable digital transformation. all specified day proves that investment in the improvement of e-services is not only a modernisation, but a necessity to guarantee continuity of the state's operation. Citizens who erstwhile usage a convenient online platform to handle the substance will seldom return to conventional paper methods. It is so worth that anyone who plans to visit the office should make a habit of checking not only the beginning hours, but besides the available options for handling the substance online.
Continued here:
Offices closed on Friday. See why and where you can't do things today.
